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Letter from Mellon about lost computer tapes no scam
Published: Tuesday, October 07, 2008
Dear Consumer Action:I received the enclosed letter from BNY Mellon, saying the firm has lost computer tapes containing some of my personal information and telling me to call to set up free credit monitoring. To my knowledge, I have never dealt with this firm. Do you think this might be some kind of scam? I hesitate to call in view of all the problems we face as consumers today. - J.M., Galloway TownshipWe have received several similar letters from consumers who have also gotten this notice, which is legitimate. You were unaware that BNY Mellon Shareowner Services had your personal financial information because it does business with public companies. So although you had no relationship with BNY Mellon, another company you do business with may have had a relationship with it.
tapequery/faqs.htmland has established a toll-free help line that you may contact at 1-877-278-3451.Here are some other things you can do, if you do not wish to take the offer of two free years of Triple Alert:n Call one of the three major credit bureaus and place a one-call fraud alert on your credit report - Equifax: 800-525-6285; Experian: 888-397-3742; TransUnion: 800-680-7289.You only need to call one. It is required by law to contact the other two. This fraud alert will remain in your credit file for at least 90 days and requires creditors to contact you before opening any new accounts or increasing credit limits on your existing accounts. When you place a fraud alert, all three credit bureaus are required to send you a credit report free of charge.n Look for unauthorized or unexplained activity on your credit report. To get one without filing a fraud alert, visit www.annualcreditreport.com or call 877-322-8228. If you find problem activity, place an extended fraud alert on your credit report. To do this, file a police report with your local police department, keep a copy for yourself, and provide a copy to one of the three major credit bureaus. Then an extended fraud alert can be placed on your credit file for a seven-year period, requiring companies to take extra precautions to ensure that you have authorized any additional credit.n Monitor your financial accounts including bank, credit and other financial statements, for suspicious activity and report any to the fraud department of your financial institution.For additional information about what to do if you believe you are a victim of identity theft, visit:www.identitytheft.org
or www.privacyrights.orgYou can also call the Federal Trade Commission at 877-FTC-HELP.Visa settlementDear Consumer Action:What's the status of the class-action suit against Visa for overcharging when people used their credit card in foreign countries?It was supposed to be settled in June, but I haven't heard anything. I'm due money. - R.C., Galloway TownshipConsumers who used their Visa and MasterCard credit or debit cards overseas between Feb. 1, 1996, and Nov. 8, 2006, and who filed for a refund of as much as a 3 percent currency conversion fee by the extended deadline of May 2008 will receive refunds.The settlement administrator is in the process of auditing and validating claims, and no checks may be issued until that process is complete, according to the official settlement web site at:www.ccfsettlement.com.You can find out more information on the Web site or by calling 800-945-9890. (The lawsuit didn't eliminate the fee, but did lead to better disclosure of it.)Consumer Action will respond to each properly submitted letter about a problem or question, either in this column or by letter or phone. Letters must include copies - not originals - of all relevant documentation and a name, address and phone number at which you can be reached. Send letters to: Consumer Action, The Press, Devins Lane, Pleasantville, NJ 08232.





