Atlantic City Electric is teaming up with natural gas utility companies across the United States and Canada for an informational campaign that can help customers avoid being scammed.
The weeklong campaign will include information posted online to help customers spot tricks scammers use to steal money.
Atlantic City Electric said in a statement a utility representative will never ask a customer to pay using a prepaid debit or credit card to avoid disconnection and that customers with past-due balances will receive multiple notices. Atlantic City Electric will never make a single call threatening to shut off service within a few hours, the company said.
“There is nothing more important than the safety of our customers,” Vince Maione, Atlantic City Electric region president, said in a statement. “We want to provide our customers with important tools and information that can help protect them from scamming attempts and put these scammers out of business once and for all.”
Scammers will generally call customers and claim to be a utility representative. This person will sound angry and warn the customer that if they do not make a payment using a prepaid debit or credit card within a few hours, then his or her service will be shut off.
If customers question the legitimacy of a call, they are encouraged to hang up and call Atlantic City Electric at 800-642-3780.