Revel Casino Hotel is being fined by state regulators for allowing two men to play blackjack even though they had voluntarily placed themselves on a list of banned gamblers.
According to complaints filed by the New Jersey Division of Gaming En-forcement, Revel allowed both men to play at the casino between July and August, racking up $27,500 in fines for the property.
Altogether, Revel is facing $37,500 from four fines this month. Violations include failing to have proper surveillance for a blackjack game and failing to comply with the rules for collecting table game drop boxes. Revel declined to comment on the fines.
The largest fines stem from the casino’s failure to flag two gamblers, identified as “PY” and “AD” in state documents.
“PY,” who has been on a self-exclusion list since April 2005, was allowed to gamble at Revel after the casino misspelled his name on the exclusion list and again when he opened an account at Revel. “PY” was able to play blackjack on six separate dates for a total of 27 hours without being detected by Revel personnel. The complaint said his buy-ins totaled $26,400.
“AD” placed himself on the self-exclusion list in November 2006. But on July 13, he obtained two cash advances from Revel’s main casino cage for $5,000 and played blackjack for nearly three hours undetected. “AD” was not flagged until he attempted to get a third cash advance for $3,000 from the casino cage. “AD” blackjack buy-ins totaled $16,500.
The self-exclusion program aims to help problem gamblers avoid compulsive betting. When patrons sign up, they may choose to be banned from casinos for one year, five years or a lifetime. Both of the men who played at Revel requested lifetime exclusions.
“The division takes responsible gaming very seriously and considers effective responsible gaming controls such as the self-exclusion list integral to maintaining public confidence in gaming operations,” DGE Director David Rebuck said.
In a Sept. 7 incident, a patron playing blackjack at $2,000 per hand disputed his winnings, requiring the dealer to reconstruct three hands. The patron should have lost $4,000, but after an improper reconstruction by a dealer, the player won $2,000.
A manager who observed the activity contacted surveillance to verify that the hands were reconstructed correctly.
“Despite the fact that surveillance coverage shows the improper reconstruction of the hands, the surveillance operator informed the table games manager that it was done properly and therefore the improper payment to the patron was permitted,” states a complaint filed by regulators.
Revel was fined $7,500 for improper reconstruction and surveillance.
A $2,500 fine is for failure to properly remove drop boxes from poker tables by 2 a.m. March 20, 2013. The boxes were improperly moved outside the table game drop schedule without notifying surveillance, as required under state law.
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