The Greater Atlantic City Concierge Association got a lesson in manners Thursday night at the Ram’s Head Inn in Galloway Township.
Sue K. Jones, a training and development consultant with strong ties to the area, spoke to the group of approximately 50 concierges about dining etiquette over a three course meal.
Vonnie Clark, president of the association, said that understanding etiquette is important for any concierge.
“You’re never too late to learn something,” Clark said. “I ran a bed and breakfast for 10 years. You can always learn something.”
Jones told the group that she feels a connection to the concierges. She works with the New Jersey State Travel and Tourism Department to bring visitors to South Jersey. She is on the board of directors for, and a volunteer with, the Absecon Lighthouse.
“My job is to climb up 228 steps of the lighthouse to be the lightkeeper,” she said. “As the lightkeeper, my job is very similar to what you do, which is to tell people about this area and what great things they can do.
“But my office is a little bit different: 1t’s 171 feet above the ground.”
Jones talked about tipping at happy hour (always tip based on the normal value, not the discounted value), the origination of utensils (China and Africa), and common etiquette errors (leaving one’s cellphone on).
Gail Marrandino, of the Atlantic City Convention & Visitors Authority, talked about the importance of having Jones as a speaker.
“Working with the New Jersey State Travel and Tourism Department, she determined funding for historic and environmental sites, and supported marketing incentives to bring out-of-state visitors to New Jersey,” she said. “Which is what we’re really working on right now.”
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