Atlantic City Electric was ranked the most effective of the 31 utilities affected by Hurricane Sandy last October.
A review by J.D. Power and Associates interviewed 5,900 customers in January in 15 states affected by Hurricane Sandy. The organization measured companies based on their preparedness for the hurricane, efforts to support hurricane recovery, and effectiveness of communications, according to a statement from AC Electric.
“We are extremely pleased to be recognized as a top performer in handling Hurricane Sandy,” Atlantic City Electric Region President Vince Maione said in a statement. “Our strong performance ranking is a reflection of the dedication of our skilled employees and mutual assistance crews who came from out of state to aid the restoration process.”
There were more than 200,000 Atlantic City Electric customers without power during the storm.
The utility has more than $800 million planned over the next five years in infrastructure improvements.
The state Board of Public Utilities is enacting more regulations on utilities in terms of alerting customers when their power will return following a major storm.
Proposed changes include requiring electricity companies to provide customers with a time frame for power restoration 24 hours after a major outage. And within 48 hours, utilities will have to start giving emergency management officials daily updates on how many outages their towns have and how many customers can expect service restored that day.
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