A malfunctioning electronic reservations system forced Spirit Airlines employees to check in passengers manually Wednesday morning, but Atlantic City International Airport flights all went out on time before the system was fixed early in the afternoon, officials said.
Spirit spokeswoman Misty Pinson said the Navitaire system computer outage happened overnight Tuesday. The company’s website also was down for several hours Wednesday morning.
Six Spirit flights departed Wednesday morning, airport spoksewoman Sharon Gordon said. They included flights to Orlando at 6 a.m., Fort Lauderdale, Fla., at 7 a.m., Myrtle Beach, S.C., at 7:15 a.m., Fort Myers, Fla., at 7:30 a.m., Fort Lauderdale at 10:21 a.m. and Orlando at 11:42 a.m.
“From ACY’s side, it was seamless. It was an interesting testimonial to human know-how,” Gordon said.
“A huge kudos is deserved by our airport manager and staff in Atlantic City,” Pinson said. Speaking about the carrier’s workers nationwide, she added, “We are very proud of our employees for stepping up and ensuring that our customers were checked in while without an automated system.”
No Spirit flights were cancelled nationwide, Pinson said.
Ben Payne, a spokesman for Navitaire corporate parent Accenture, said in a statement to media: “Overnight, a server at Navitaire required maintenance and this appears to have caused the outage of the reservations system that we maintain for Spirit. This has now been resolved and the system is up and running. We worked with the client to resolve the situation and support them with their operations in the interim, and we regret any inconvenience that this has caused for Spirit’s passengers.”
On Wednesday afternoon and evening, Spirit flights were scheduled to fly out of Atlantic City to Tampa, Fla., at 1:31 p.m., Boston at 2:41 p.m., Fort Myers at 4 p.m. and Palm Beach, Fla., at 5:30 p.m.