GALLOWAY TOWNSHIP--Bob Heinrich works in a world of technology that can change in the blink of an iPhone.
As recently named chief information officer at Stockton University, his job and the job of Stockton University’s Office of Computer and Telecommunication Services is to keep students, teachers and the university wired and ready for the next big change.
And, as Heinrich knows, that change can come quickly.
Cupertino, California-based Apple introduced the iPhone in 2007, the iPad in 2010.
Within years, smartphones, tables and laptops changed how Stockton viewed wireless connections.
Wireless availability had been viewed in terms of uniform coverage across campus.
But in high-traffic areas like the Campus Center and lecture rooms, all these devices automatically connect to wireless when their owners walk in or just walk past.
The concern became not only offering wireless but offering more access in certain areas to accommodate that load.
And all those phones could be streaming Netflix too.
“In the last two years, we’ve had to go back and re-engineer the wireless for density,” Heinrich said. “In areas where you have a large number of folks congregating, whether it’s a classroom, a meeting space, most individuals are coming in with two, sometimes three devices that are connecting to the wireless.”
For reference, today’s wireless at Stockton includes 804 access points; he said. There were 25 a decade ago.
Heinrich, 38, of Manahawkin, is a 2000 Stockton graduate who had worked full time in the school’s IT department while still a student.
He later got his M.B.A. from Stockton and is an adjunct faculty member there and at Ocean County Community College.
He oversees a staff of 47 and several student workers with technical positions in the department.
With new technology also comes more potential for cyber threats--from phishing and spam to the denial of service attacks that struck Rutgers University earlier this year and caused repeated Internet disruptions there.
“It floods you with what appears to be legitimate requests but at such a high volume it impedes the ability for traffic to reach you from getting to you. It shuts you down,” he said.
Heinrich said Stockton works with NJEDge.net, a consortium of New Jersey academic and research institutions, to look for that kind of traffic. The department also established a security division this year.
“Internally, when we see that type of activity we can proactively block the IP address ranges where those request may be originating from. That’s an ongoing task of the security team,” he said.
“It’s important for us to take the role of security very seriously and make sure we’re giving it the attention it deserves,” he said. “Looking at the future, that’s an area that definitely will growing with my unit.”
Heinrich is also a member the cabinet of Acting Stockton President Harvey Kesselman, who appointed him to provide a comprehensive strategic vision for IT that aligns with Stockton’s, the university said in a statement in August.